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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Cathy Kauffman

January 10, 2025

5  out of  5
rating by Cathy Kauffman
"Unfortunately, I had 2 no-fault accidents in 2024. One, an uninsured motorist ran into the drivers side of my car; the second accident resulted when a 10 inch piece of shredded truck tire debris struck my car and damaged the grill and fender. I was very unfamiliar with what to do with both of these unusual accidents. However, I found State Farm Customer Service to be extremely helpful; and I especially found the office of Matt Hodges who kindly guided me through each accident resolution process. Matt and his staff exhibited exceptional local customer service throughout each incident!! Thank you!"
We responded:
"Thank you for reviewing our State Farm office, Cathy! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. "
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Zachary Dykes

January 8, 2025

5  out of  5
rating by Zachary Dykes
"Matt was great to work with to secure a policy. I approached Matt as I had no idea what exactly I needed or how it would work. He walked me through options in a detailed but quick manner. If you're looking for someone who can help you with your insurance needs while also being extremely personable and looking to work with you then Matt is your guy. Would recommend to anyone."
We responded:
"It was my pleasure, Zack! We believe in educating and empowering our customers to choose the plan that’s right for them and being available as changes are needed down the road. We feel fortunate to have you as a customer and look forward to working with you in years to come. Thanks for the opportunity to serve you and the kind review. "
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Andy Balas

January 7, 2025

5  out of  5
rating by Andy Balas
"I got in touch with a team member, Allie Hill, to switch my auto insurance to State Farm. She was incredibly professional and knowledgeable, and helped me reduce my premium to half of what I was paying with my previous provider for the exact same coverage. I recommend using Matt and his experienced team for everyone's insurance needs."
We responded:
"Thanks for the great review, Andy! These are the experiences that we like to hear about. We’re glad to have your business and Allie enjoyed working with you. "
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TheDave

November 27, 2024

5  out of  5
rating by TheDave
"I switched insurance companies about 1 year ago and found Matt Hodges at State Farm. Matt and his staff have been fantastic since day one. You feel more like a friend than a client. Everyone in the office is very helpful and does their job very well. If you are looking to upgrade your insurance agent, Matt Hodges @ State Farm is where to go."
We responded:
"This review is exactly why we do what we do!!! We strive to be more than just the place where you purchased your insurance. Relationships are at the core of everything we do and we appreciate you and our customers very much! Thanks for your review and trusting us for your insurance needs. "
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Morgan Carter

November 19, 2024

5  out of  5
rating by Morgan Carter
"Update: I just made my first ever homeowners claim and Matt along with his team made it absolutely seamless. Matt was so patient with answering my one thousand questions and explained everything in great detail. Overall, this was an amazing experience and I’m thrilled with the results. Made my switching over process super easy and provided great information and coverage. Can’t recommend them enough."
We responded:
"Thanks for the great review, Morgan. Glad we made the switch easy for you guys. "
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David Sitton

November 15, 2024

5  out of  5
rating by David Sitton
"We moved into Richmond Hill from out of state so all the insurance policies had to be moved too. The service was great and all my questions were answered. I didn’t feel like I was being pressured. I would highly recommend this agency."
We responded:
"Thank you, David. We are glad you had a great experience with us and we are always here if you need anything down the road. "
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Carla Cannon

November 9, 2024

5  out of  5
rating by Carla Cannon
"Mr. Matt was phenomenal and very knowledgeable. I was in need of insurance immediately and even though Mr. Matt was a busy man he waited on me to arrive at his office and walked through every detail of my policy! Thank You so much Mr. Matt for being so patient and understanding of my situation."
We responded:
"You’re so welcome! It was great meeting you and we are happy we were able to help. We are never too busy to explain policies and coverage to make sure everyone knows their coverage inside and out. Thank you for being a customer. "
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Tereza Vincitorio

October 25, 2024

5  out of  5
rating by Tereza Vincitorio
"I’ve been a customer of State Farm for a year now. Matt is my agent and he wanted to look over my policy for the renewal. We had a meeting and wow! He was so good at explaining what everything was that I now know what my coverage is! Not only did he save me money but I also have more coverage than I did last year! Highly recommend!"
We responded:
"Thanks, Tereza!!! This is exactly why we call to schedule these appointments. To educate, adjust coverage when needed, save money when we can, and strengthen our relationship with our customers! We are glad to have your business!"
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chanel lego

October 18, 2024

5  out of  5
rating by chanel lego
"I appreciate the company and helping me fix a lot of the problems that I've had to go through along with the vehicle and making sure I had vehicle in the meantime to you take care of business with my family and with my children I appreciate that they've worked night and day to help me with the situation that I'm in with making sure that that we got a auto place to take care of the car to make sure that the motor gets fixed I mean it's been enough having people back me up on this situation that I'm going through and I couldn't imagine any more stars I can give more than 100 Stars I mean I greatly appreciate the company and helping me a great great appreciate Matt Hodges and his team for helping me with my situation it's especially through the hurricane Helene and helping me and my family get through what we need to take care of business thank you so much I greatly appreciate you guys"
We responded:
"You’re so welcome, Chanel!!! This review really means a lot to us because we want people to know that we aren’t just here to offer great products at a fair price, but that we do all we can to make sure that our customers have a great experience when you need to use your policy. We look forward to seeing the claim through and being your agent for years to come. "
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Kentucky Fried Diesel

October 18, 2024

5  out of  5
rating by Kentucky Fried Diesel
"Took the time to explain what everything meant and got me the best rates possible. Very knowledgeable and great customer service. Would recommend to everyone."
We responded:
"We really appreciate the review and glad you had such a great experience. Insurance is an important decision that we never want to rush through. Glad to have you as a new customer!"
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Jennifer Hooks

July 22, 2024

5  out of  5
rating by Jennifer Hooks
"Alysia and West at Matt Hodges State Farm are very helpful, knowledgeable, and quick with all of your insurance needs. I highly recommend Matt and all of the agents!"
We responded:
"I’m very fortunate to have a great team AND great customers like you! Thanks for the review and for your continued business. Alysia and West appreciate it as well!"
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Carl Hernandez

July 17, 2024

5  out of  5
rating by Carl Hernandez
"I had an amazing experience. Matt was amazing in explaining the different life policies that would benefit our young kids ."
We responded:
"Thank you, Carl! Conversations about life insurance and how they provide living benefits to young children are some of the best meetings we have as agents. Your review and relationship is very important to our entire team and we look forward to serving your insurance needs for many years to come. "
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Michelle Carroll

July 15, 2024

5  out of  5
rating by Michelle Carroll
"Alysia was super helpful in getting updates to my policy while I was traveling out of state! She was a pleasure to work with!"
We responded:
"Hey Michelle! Alysia is fantastic and truly is an asset to our team and our customers. Thanks you for sharing your experience and for being a customer of ours. "
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Neliska

July 15, 2024

5  out of  5
rating by Neliska
"Matt hodges and his staff are always very helpful and prompt to help or find solutions for my needs . Im very satisfied with the insurance services they provide"
We responded:
"Thank you so much, Neliska! We always appreciate these great reviews, especially from customers that have been with us as long as you! Our ongoing relationship means a lot to our team. "
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Lindsay Haskins

May 10, 2024

5  out of  5
rating by Lindsay Haskins
"Sue and Matt are beyond the definition of AMAZING customer service. Our family occured a high rate increase with our current insurer to include having to add our 17 year son to the auto policy that didnt make matters any better on a affordable premium. Sue sympathized with me and treated me as I was her own family member to think outside of the box to apply any and every discount possible to make creating a auto insurance policy for our son as painless and affordable as possible. I had many, many, many quotes evaluated and not only did Sue and Matt come up with a scenario to insure my son, Statefarm was the most affordable and most genunine than anyone I have spoken to! It goes a long way in the world we live in when you are treated as a person and not another number! Do not hesitiate to call Sue and Matt! You will not be disappointed! Thank you again Sue and Matt for everything! Our family appreciates your hard work! 💙💙💙"
We responded:
"What a great review Lindsay!!! Sue Ann had nothing but great things to say about her conversations with you and I also enjoyed our call. We sincerely appreciate your business and are grateful you thought your experience was worthy of such an amazing review. "
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Migdalia Borrero

May 10, 2024

5  out of  5
rating by Migdalia Borrero
"Alysia is so understanding and such a great help I really appreciate her and State Farm for helping me as a valued customer"
We responded:
"Alysia is fantastic! We appreciate the 5 star review!!! Glad she helped you so well. "
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Libby Robbins

May 8, 2024

5  out of  5
rating by Libby Robbins
"Matt is truly exceptional and I enjoy referring him to my clients because I know they are in good hands. He is always ready to answer any and all questions you may have and suggest what works best for your needs! Matt is your guy!"
We responded:
"I appreciate you, Elizabeth! Thank you so much for the kind words and your partnership!!!"
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Bryan DiCandia

May 2, 2024

5  out of  5
rating by Bryan DiCandia
"I hope this message finds you all in good health and high spirits. I am writing to extend my sincerest gratitude and appreciation to each and every one of you for your exceptional service and unwavering commitment. From the moment I became a policyholder with State Farm, I have been consistently impressed by the professionalism, efficiency, and kindness displayed by your dedicated team. Cynthia helped and guided me through the whole process and recommend her with anyone that is looking to get started with State Farm. Whether I needed assistance with a claim, had questions about my coverage, or simply sought guidance on navigating the insurance landscape, your employees have always gone above and beyond to provide me with the support I needed. In a world where exceptional customer service is increasingly rare, it is truly refreshing to experience the level of care and attention to detail that your employees consistently demonstrate. Their knowledge and expertise have not only helped me navigate complex insurance matters but have also given me peace of mind in knowing that I am in capable hands."
We responded:
"Wow, Bryan!!! What a great review and testament to Cinthya and the rest of the team. I’m extremely fortunate to have every person on my team, as well as each and every customer! Thanks again for your review and sharing your experience so that others know what to expect when they call Matt Hodges State Farm. "
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Bielka Sotelo

May 2, 2024

5  out of  5
rating by Bielka Sotelo
"Exceptional service acquiring life insurance for my father And renters for myself ! From start to finish, the process was seamless and stress-free. Highly recommend!"
We responded:
"So glad you had such a great experience with life insurance and renters with us. I’m very proud of our team and the high level of service they provide. Thanks for the review and we appreciate your business. "
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Kristen Graves

March 20, 2024

5  out of  5
rating by Kristen Graves
"I was so happy I contacted Matt at State Farm. He was so helpful in explaining the policies and it was clear he cared. I will refer anybody that is looking for insurance to Matt, as he runs his business very professionally. Thank you Matt!"
We responded:
"I’m so glad it worked out, Kristen! We appreciate you and the great review. Please stop by soon so we can meet in person and you can meet the team. "
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Nick McClusky

March 7, 2024

5  out of  5
rating by Nick McClusky
"Matt is extremely friendly and professional. He is focused on finding you the best solution for you, even if it’s not to his benefit. Highly recommend."
We responded:
"Thank you so much, Nick! Honesty is always the core of what we do. We appreciate you very much and look forward to keeping in touch. "
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Missy Cubbedge

February 7, 2024

5  out of  5
rating by Missy Cubbedge
"Knowledgeable, quick, supportive, ease of communication and documentation needs"
We responded:
"Thank you so much, Missy! Glad to hear that we made the experience a great one! We value your business and look forward to serving you guys for years to come. "
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Myles ott

January 16, 2024

5  out of  5
rating by Myles ott
"After recently moving to the area I had the pleasure of working with Matt Hodges, the local State Farm agent for Richmond Hill. Their exceptional service and efficiency in getting me all set up with insurance made the transition seamless. I highly recommend their expertise and friendly approach to anyone in need of insurance services. They have 5/5 stars for a reason, look no further."
We responded:
"What a great review, Myles!!! Wow! We really appreciate it and we’re glad you had such a great experience with our team. Thanks for taking the time to share with others and thank you for your business. "
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Kelly Adams

December 1, 2023

5  out of  5
rating by Kelly Adams
"Matt Hodges is an amazing agent! During a very tough situation he made the process of switching insurances very easy. He explained everything thoroughly and did not mind answering any of my questions."
We responded:
"It was my pleasure, Kelly! Thank you for the review and the kind words. We appreciate your business and glad we were able to help. "
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William Mccarr

November 9, 2023

5  out of  5
rating by William Mccarr
"I would recommend all to Matt Hodges - State Farm. They treat you with respect understand your needs and explain the entire process in detail of understanding. Stephanie was professional in her job and helped me stay within my budget. A 10 rating for me. Thanks 👍"
We responded:
"This review means a lot to us, William! Your experience is what we strive to offer every customer that we have the pleasure to help. And you’re right, Stephanie does a remarkable job. Look forward to being here anytime you need us. "